Privacy Policy

1. Introduction

This privacy policy explains how InstaClinic (“we,” “us,” or “our”) collects, uses, and protects your personal and medical information. We are committed to safeguarding your privacy and ensuring compliance with all relevant data protection laws and regulations. This policy applies to all users of our app and outlines our practices regarding your information.

2. Information We Collect

  • Personal Information: Name, address, email address, phone number, and other contact details you provide.
  • Health-Related Data: Medical history, current medications, allergies, or other health information relevant to the services we offer (e.g., health tracking, appointment scheduling).
  • Usage Data: Information about how you interact with the app, such as features used, time spent, and preferences.
  • Device Information: Data about the device you use to access the app, including IP address, operating system, browser type, and device identifiers.

3. How We Use Your Information

  • To provide and improve our services
  • To communicate with you, including sending notifications, updates, or support messages
  • To conduct research and analysis to enhance our app and services
  • To comply with legal obligations or protect our rights, safety, or property
  • To send marketing communications (you may opt out at any time)

4. Sharing of Information

  • Healthcare Providers: If necessary for your care and only with your consent.
  • Third-Party Service Providers: Entities that assist with app operations (e.g., hosting services, analytics providers, customer support), who are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Authorities: If required by law or to protect our rights, safety, or property.

We do not sell your data to third parties.

5. Data Security

  • Encryption of data in transit and at rest
  • Use of secure servers and regular security audits
  • Access controls to limit who can view or handle your data

Despite these efforts, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to correct inaccuracies in your data.
  • Deletion: Request that we delete your data, subject to legal exceptions (e.g., records we must retain by law).
  • Opt-Out: Opt out of certain uses, such as marketing communications.

To exercise these rights, please contact us at info@instacliniceg.com.

7. Compliance with Laws

We comply with all applicable data protection laws and regulations, including CPA and law number 151 for year 2020 of portions of private data from Egyptian laws.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of updates by posting the revised policy in the app and, where appropriate, through other communication channels. Your continued use of the app after such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your data, please contact us at info@instacliniceg.com.

10. Additional Considerations

  • Cookies and Tracking Technologies: We may use cookies or similar technologies to improve your experience, analyze app usage, and deliver personalized content. You can manage your preferences through your device or browser settings.
  • Data Retention: We retain your data only as long as necessary to provide our services and meet legal obligations. You may request deletion at any time, subject to certain exceptions.
  • International Data Transfers: Your data may be transferred to and stored in countries outside your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.
  • Minors: Our app is not intended for use by individuals under 18 without the supervision and consent of a parent or guardian. We do not knowingly collect data from minors without such consent.
  • Data Breaches: In the event of a data breach affecting your personal information, we will notify you promptly and take steps to mitigate the impact.